If you have not received a reply after a long period of time, please check your spam filters and junk mailboxes.Ĭlick on your product name in the list below to access the technical support form and submit an inquiry:ĭiscontinued Products Support & Maintenance Term has expired. You should receive an answer regarding your support form in 1 to 2 business days.If you do not receive a confirmation email, please submit the form again and make sure you input a valid email address. Once you submit your support form, you will receive an automated confirmation email.This includes access to the Internet, an e-mail account, and software to send and receive e-mails. It is the customer's own responsibility to acquire a computer setup which is suitable for receiving our support.Your question may have an answer in our FAQ please check our FAQs before submitting a technical support form.If you are a member of the press and would like to receive additional information regarding Pegasys and its brands, use this form.įor questions or requests that do not fit any of the above options, please use this form. If you want to become a software distributor / OEM Partner, or for other Business Inquiries, use this form. If you've lost or forgotten your product's license serial number, use this form. If you have problems or questions regarding your purchase at the TMPGEnc Online Shop, use this form. Please do not use this for technical support. If you are having an issue with your product, please submit your requests through the Technical Support form below.įor questions related to general product information (main features, release date, price, etc.). The support office is closed weekends and holidays according to the Japanese calendar.

Please notice that our support office is in Tokyo.

The User Support Service only takes place by means of electronic mail (e-mail). TMPGEnc Movie Plug-in MPEG-2 for EDIUS Pro 9.TMPGEnc Movie Plug-in AVC for EDIUS Pro 9.TMPGEnc Movie Plug-in MPEG-2 for EDIUS X Pro.TMPGEnc Movie Plug-in AVC for EDIUS X Pro.TMPGEnc Movie Plug-in AVC for Premiere Pro.TMPGEnc Movie Plug-in Commercial Candidates Detector.

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